• Free Shipping on Prepaid Orders
  • COD Available
  • Easy 7 Days Returns
  • New Arrivals - Summer Collection
  • Bulk Order / Dealer Enquiry
7-DAY DOORSTEP PICKUP • 100% MONEY BACK / EXCHANGE

Returns & Exchange Policy

We want you to fall in love with every drape you purchase. If for any reason you aren't completely delighted with your order, we offer a seamless 7-day return and exchange window.

Free Reverse Pickup at Your Doorstep

Our courier executive will collect the return package directly from your home address at zero additional pickup charges across India.

01 7-Day Return Window

You may initiate a return or exchange request within 7 days of delivery. To qualify for a full refund or exchange:

Garment must be in original unworn, unwashed condition with all brand tags intact.
Item must be packed in the original Shiv Fashion box and protective polybag.

02 How to Initiate a Return in 3 Easy Steps

STEP 1
Submit Online

Visit My Orders and click "Return / Exchange Item".

STEP 2
Doorstep Pickup

Our courier partner collects the sealed package within 24-48 hours.

STEP 3
Instant Refund

Refund is issued within 24 hours of quality inspection at our atelier.

03 Eligible vs. Non-Eligible Items

Product Category Eligibility Policy Details
Unstitched Sarees & Dress Materials Eligible Full refund or exchange within 7 days.
Standard Sized Lehengas & Gowns (XS-XXL) Eligible Exchange for another size or full refund.
Custom Tailored / Made-to-Measure Outfits Free Alterations Free alteration support; non-refundable.
Clearance / Final Flash Sale Items Exchange Only Eligible for store credit or size exchange.

04 Size & Style Exchanges

Need a different size in your lehenga or anarkali? Size exchanges are 100% free of courier charges. Once we receive your request, the replacement size is dispatched with priority shipping.

05 Refund Timelines & Payment Modes

Refunds are credited through your original payment method:

  • Prepaid Orders (UPI, Cards, NetBanking): Credited back to original bank/card account within 3 to 5 working days.
  • Cash on Delivery (COD) Orders: Transferred via instant IMPS/NEFT bank transfer or FabCash store credit based on your preference.

06 Damaged, Defective or Incorrect Items

In the rare event that you receive a damaged garment or incorrect item, please notify us within 48 hours of delivery via WhatsApp or email with a photo of the parcel. We will arrange an immediate priority replacement or instant full refund.

WhatsApp
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